Next week is Forbes School of Business® Mentor Week. This important event will help you learn career-changing habits and problem solving techniques critical in today’s workplace. This five-day online event brings together influencers and innovators from all corners of the business community for an interactive boot camp that will sharpen your personal and professional skills. Register at http://www.ashford.edu/forbes-mentor-week. I will be presenting a talk 7/31 at 10 am as part of this big event. Please join me there.
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Students often struggle with writing essays. Some have difficulty with structure. Others dread dealing with APA formatting. I teach everything from bachelor-level to doctoral-level courses. The following contains some helpful writing tips that I have found may make writing essays a little easier.
Citations and References:
Many of the courses I teach require that students master the use of citations and references. I have found that students often become confused about how to include these. One common mistake that students make is to include a reference page without including any citations. That is not correct. The problem with that is there is no way to determine what part, if any, of the paper was paraphrased or cited from that source. Students sometimes think that listing a reference is a way to show that they used that information for the paper. However, there is more that must be done than simply including the source on the reference page. There must also be citations. Citations may be paraphrased or directly quoted. If there is a reference, there must be at least one corresponding citation.
- A paraphrased citation looks something like this: Hamilton (2014) explained the importance of citations.
Students may also want to include directly quoted material. I teach some courses where I allow this and other courses where I only allow paraphrased citations.
- If directly quoted citations are allowed, they look something like this: “Citations may be paraphrased or directly quoted” (Hamilton, 2014, p. 1).
I prefer that my students paraphrase their citations. This may help demonstrate that they understand the content. However, it is important that if any information is paraphrased or quoted directly from a source, the author and year information must be included (list n.d. if no date is listed). There may be specific guidelines listed in the APA manual for listing page numbers and other identifying information. Students should be aware of the following:
- Do not list citations without references.
- Do not list references without citations.
- Do not list the author and year information at the end of the paragraph and assume it covers the entire paragraph of content. Author and year information must be included for any paraphrased sentence or directly quoted block of content.
- Citations and references must be in APA format (for most courses). Do not include footnotes if APA is required.
- Do not number the references; list them in APA format.
- Alphabetize references in APA format.
- Long direct quotes have unique indentation requirements. I recommend avoid any long direct quotes. They are usually used by students to fill up space. Professors may not like that.
- Be sure the alignment of references is correct on the reference page. The first line of each source should be at the left margin and every line after that indented ½ inch. See APA guidelines for help.
- Use peer-reviewed scholarly journals for citing.
- Double-check with the Owl Purdue Writing Lab for help with how to cite unusual sources.
It may be a challenge for students to get into the habit of citing correctly. There are some sources like Perrla that may help.
Use of Appropriate Sources:
Another common citing mistake is to use less-than-scholarly sources. Although I enjoy writing blogs and doing research, I do not recommend that students use this or any other similar site as a source in their research papers. Blogs may sometimes contain news-worthy information. However, usually they contain opinion and other information that has not been peer-reviewed.
There are many sites that students use that are not considered appropriate sources for research. Blogs are just one of them. The following list contains some sources that students should not use:
- Blogs – Blogs are meant for things other than research. They may be helpful in giving insight into how to do things. They may be fun to read in terms of content. However, students need to realize that some blogs may not contain accurate information.
- Wikipedia – Wikipedia is a common student favorite. It contains some very good information. However, the content is written on a wiki. A wiki allows more than one person to add or change information. Any wiki should not be used as a source for citing. Wikipedia may have some very good sources listed at the bottom of the page. If students start at Wikipedia to research a topic, they could look at the bottom to find the original source of information. At that point, students can search their school’s library for that source to see if it comes up under peer-reviewed scholarly sources.
- eHow, Quora, or other Q&A Sites – There are plenty of Q&A sites that allow people to answer questions on the Internet. Just because there is an answer on these sites, does not mean that the answer is correct or has been reviewed by anyone. Think of these sites as you would a blog. They may or may not contain accurate information. Therefore, they should not be used to cite.
- Dictionary – This is a source students tend to like to cite. Although it is accurate and will give a good definition, some professors look at this as a kind of “cop out” source. It is easy to look up a definition in the dictionary. It is better to show scholarly research that explains the subject in more detail.
- Books – Some books should not be used as sources. If there is a textbook assigned to the course, it is usually a good source to cite. However, not all books are considered “scholarly”. It is best to stick to peer-reviewed journals if there is any doubt.
Some professors will allow just about any source for citations. Others are extremely picky. To be safe, it is a good idea to get in the habit of using only peer-reviewed scholarly sources. For more information, check out: What is a Peer-Reviewed Journal.
Schools usually have an online library where students can find appropriate sources. Near the search bar, there may be a box that can be checked to ensure that the search only delivers peer-reviewed scholarly sources. The wise students stick to the school’s library for research. It is as easy to search as Google and the chances of coming up with proper research are enhanced.
Other Common Mistakes:
I notice that many students make similar mistakes. I make comments on their papers to address these issues. Many of them disregard my comments and continue to submit the papers with the same mistakes. I thought it might be helpful to create a checklist of some of the most common mistakes that I see and give some guidelines as how to correct them.
- Tense – Students should stick to third person rather than first or second person unless the paper is specifically about them. In this blog, I write in first person. I use words like I, me, us, and we. Those are fine in this type of setting. In undergraduate and graduate courses, students must be able to write as if they are an observer. It is also incorrect to write in second person. Second person includes words like you and your. Students must learn how to write in third person. Do not write a paper that begins with something like: I chose to write about this because blah blah blah. There is no need to mention the author (aka the student). Just write about the topic.
- Paragraph/Overall Structure – I often include a link in class that directs student to this Youtube Video that explains how to write a well-constructed paper. It is important not to have an overly long or overly short paragraph. I have seen students submit entire papers that included only one paragraph. I prefer to see paragraphs include around 4-8 sentences. If citing is required, it is better to begin a paragraph with a statement and then follow it with citations. The citations are there to support any points. Students must make their points before they can support them. Students often forget to set up their papers to include an introduction, body and conclusion. I recommend watching the Youtube video for help with this and many other structural and writing issues.
- Microsoft Word Issues – Students often have difficulty with formatting issues. I have created the following videos that may be helpful with some of these problems: How to Remove Extra Spaces from in Between Paragraphs, Working with Headers and Page Numbers, How to Change Period Spacing.
- Using Scholarly Sources – Students may have difficulty distinguishing between the kinds of sources that are allowed for citations. If students’ first inclination is to search for answers on Google or if Wikipedia is their best friend, I recommend that they check out their school’s library search engine instead.
- Font Issues – Students must be sure that their papers meet APA guidelines. The font needs to be set at 12 point. There should not be any special bold, ALL CAPS, or underlined information that does not meet these guidelines.
- Confusion Between Citations and References – I recommend reading: What is the Difference Between Citations and References. The reference page must be titled References and not Works Cited.
- Amount of Citations – Students often do not include enough citations. They must be able to demonstrate their research and back up any points. I find that many students like to write in a story-telling fashion. Others may already know information about a topic and write based on experience. It is important to cite even if you are a subject expert. Some may be tempted to cite too often. Every single sentence should not be a citation. That is called patchworking. It is important to make a point and then back it up with citations to demonstrate your research.
- Follow Rubrics and Guidelines – If there are specific requirements for the assignment, it is important that students follow the guidelines. If five pages are required, then submit at least five complete pages. The title page and reference pages do not count toward page requirements. If the professor has posted any additional requirements in class, it is important to go through that checklist to determine that all requirements have been met.
Graduate-level students may be required to have a higher level of writing expertise. These requirements may cause students to become frustrated. Some of my online students have not taken courses in a very long time. Many of them have not learned how to write properly in APA format. I have a surprisingly high number of students who have difficulty with sentence and paragraph structure. Graduate students should not use contractions. For example, words like cannot should not be written as can’t. Papers should be written in third person unless it specifically states that the assignment should be written in first person. Students should support all major points and information that is not common knowledge with peer-reviewed scholarly sources. The school’s library should be the main search source. Whenever information is not common knowledge or is paraphrased, it should be cited.
I have had some students who get annoyed when I take off points for these issues. I post my requirements on the first day of class, so that there are no excuses for not following my guidelines. However, there will always be some students who feel it is their right to write incorrectly. They may not truly understand the narrative mode issue or how to cite in APA format.
At the graduate level, it is up to students to learn these things. It is important to write in a scholarly tone. I think students should write as if their paper could be printed in a journal. It is important that students do not write in an informal tone. Some students like to insert personal anecdotes or other information that is not appropriate for the assignment or this level of work. Unless the instructor specifically states that papers may be written informally or in some other format, graduate-level students should stick to a scholarly third-person tone that is supported consistently throughout with peer-reviewed research.
There may come a time when an assigned essay involves something that the student has experienced or already has studied. For example, an assignment might be to write about a famous entrepreneur. I have many students that are fans of Steve Jobs or Oprah Winfrey. They may know everything there is to know about these people because they have followed their careers.
Many students make the mistake of writing in a storytelling-fashion, based on their own interpretation of what they think they already know. If it is a graduate-level assignment, usually citations and research are required. That means that students will need to find sources to support their writing.
I commonly I see students write something like this: I chose Oprah Winfrey because she makes me feel blah blah blah. There are several problems with this sentence. First of all, the paper should be about Oprah and not about the student. There is no need to write in first person. Unless the professor specifically stated that students should explain their feelings, the assignment should stick to what Oprah has accomplished.
Students often like to refer to their feelings in their writing. They also like to include personal anecdotes. For most of the classes that I teach, this is not appropriate.
Sometimes a student will drop me a note that states something like this: “I already know everything about this subject, so I didn’t include citations.” I understand what they mean. However, even if the student knows everything about a topic, the point of the assignment is to show what they have learned through research.
Students must get into the habit of finding solid scholarly sources to back up what they have written. Without citations, they have written opinion and not research.
There are certain expectations of higher-level students. They should be able to write in complete paragraphs that include around four to eight sentences. Students should cite consistently throughout each of those paragraphs to support major points. A strong introduction and conclusion should be included.
When students cite, it is a good idea to paraphrase those citations whenever possible. Some students try to fill space by including many long direct quotations. I have corrected papers where students had about 10% of their own information and the rest was directly quoted from another source. This is not acceptable. Some schools do not allow more than 10% directly quoted material. It is easy to copy and paste what others have written. That does not really show that the student has learned anything. It is far better to paraphrase citations to show that the information has been processed and understood.
Several courses I teach include discussion regarding the importance of understanding personality preferences. Students often take personality tests to determine their “type”. Part of their type includes whether they are introverts or extraverts (Myers Briggs spells extravert with an “a” instead of an “o”). In my training to become a qualified Myers Briggs MBTI trainer, I learned that people have preferences for how they like to receive and process information. We were told it was similar to how people prefer to write with their right or left hand. That is why I found the recent Wall Street Journal article titled How an Introvert Can Be Happier: Act Like an Extrovert to be so interesting. The title contradicts some of what I learned in my training.
Some interesting highlights from this article include:
- Introverts who are more withdrawn in nature, will feel a greater sense of happiness if they act extroverted (according to research from 2012 in the Journal of Personality).
- Extraverts are more motivated than introverts due to a greater sensitivity to dopamine that drives rewards.
- Genetics plays a large role in whether people are introverts or extroverts.
- Introverts misjudge the amount of anxiety and embarrassment they feel when they must act like extroverts.
- It was tiring for introverts to act like extroverts than for extroverts to act like introverts.
If Myers Briggs information teaches us that people have certain preferences and feel more comfortable with those preferences, this research contradicts that. However, not all researchers agree with these results. Some of the researchers in this article believed that trying to act against type would deplete glucose resources due to the concentration involved. If genetics truly plays a role in whether someone is introverted or extroverted, then people may find it difficult to constantly fight their natural tendencies.
Susan Cain, author of the book Quiet: The Power of Introverts in a World that Can’t Stop Talking, argued that the people should draw on their strengths rather than try to be something they are not. This is not unlike the position Tom Rath, author of Strengths Finder 2.0 takes in his book that embraces working on strengths rather than weaknesses. In the book, It’s Not Your It’s Your Personality, several of the top personality theories and assessments are addressed including Myers Briggs and Strengths Finders, DISC, and Emotional Intelligence.
- Can’t Afford to Take the Myers Briggs MBTI? A Free Way to Determine Your Personality Type
- The Reluctant Extravert
- Do Introverts Make Good Speakers?
- Jobs and Education Choices Based on Myers Briggs
- The Emotionally Intelligent Online Student
- MBTI and VARK Importance to Learning
- Degree Programs Based on MBTI
- It’s Not You It’s Your Personality
- How to Get a Job Based on Understanding Introverts and Extraverts
- Sheldon Cooper is in an EQ Stupor
The word Millennials is used to describe adults born between the years of 1980 and 2000. They are also known as Generation Y. Jean Twenge, author of Generation Me explained Millennials tend to be more self-focused and may expect to receive a lot of recognition. Sixty Minutes aired an interesting story titled The Millennials are Coming. In this show, they explained how this younger generation expects good things and expects them with little effort. I have noticed that this sense of entitlement has carried into the online classroom setting.
Most of my students are very respectful. They follow directions. They ask questions with the proper tone. However, there are a few that are more demanding. Although I have not formally studied the age group of the students who demonstrate issues with entitlement, I have noticed that my older Baby Boomer students seem to demonstrate more respect.
Some students become frustrated with expectations as they enter higher level programs. Some of my students have managed to get through their undergraduate program with poor writing skills. If I make comments about things that they need to work on for future assignments, some of them become upset or angry. It is as if they expect to receive an A with very little effort. They may make comments that express their indignation that I would even suggest that they might write “a lot” as two words, or indent a paragraph per APA guidelines. I might even receive a note from them about how other professors did not mark down for certain things.
I do not take that many points off for writing or APA-related issues. I teach business-related courses and should not have to make grammar or structure my main focus. What is interesting to me is that their anger does not seem to be about the score received as much as the fact that I have pointed out something they have done incorrectly.
Many students tell me that professors do not insert comments on their assignments. Perhaps that is why some of them react the way they do. However, it seems to me that a graduate-level student should write at a graduate level.
Based on the reaction I get from the younger students, I often wonder if some professors “let things go” in order to keep the peace. I have spoken to other professors who perform peer-reviews and deal with conflict resolution. They have told me that students will complain about many little things. If students complain, professors must respond, and then that creates more of a hassle for them.
The squeaky wheel may get the grease. If professors do not want to tell students the truth, for fear of reprimand, they may just let things slide. My concern is that younger students’ entitlement issues have made them complain too easily and kept them from developing important skills.
- Sheldon Cooper is in an EQ Stupor
- Jumping Through Hoops to Please Millennials
- Is the Millennial Generation the Best Generation Ever?
- Millennials Embrace Online Education
- Millennials Unique Expectations
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Online classes offer a variety of advantages for working adults who have enough on their plate without adding the stress of finding time for an education. Probably the hardest part of attending a traditional university, for me, was finding time to fit it into my schedule. I worked the traditional workday and then I had to make it to three-hour class four nights a week. This was brutal because by the time I drove home and got to bed, it was close to midnight. I would have to get up at 6 am and start all over again. Thankfully I was in my early 20s at the time. I honesty do not think I could handle that sort of schedule now.
Traditional courses took at least four hours out of my day (to just attend class). Then I had an hour or two of homework each day that I had to squeeze in either before midnight or on my lunch breaks. At minimum, I probably spent at least five hours a day dealing with school-related issues. In online classes, since there are no lectures, and there is no driving and parking, etc., I probably spent about two hours a day. When you are a working adult with family responsibilities, saving three hours a day is huge.
Traditional schools may be a great thing for people who have the time and money to afford them. Unfortunately many people do not have that luxury. Some students will have to obtain financial help whether they attend traditional or online courses. The advantage of online courses is that students have more time to work to pay for the loans.
I have read many articles about the value of a traditional education versus an online education. Many of them have been written by professors who work in brick and mortar classrooms. I understand their perspective. There may be some wonderful things to be learned at a traditional university. The problem is that it is not that simple. In today’s society, traditional roles have changed. Women may have much more responsibilities outside of the home. The stress of raising a family, working, and trying to squeeze in time for education may make the choice of a traditional college a poor option.
It is not appropriate to make blanket statements about all online courses based on limited experience. I have worked for many different online universities. They are not all the same. Some offer a better education. Comparing MOOCs to traditional online courses is like comparing apples to oranges. The same is true about comparing unaccredited universities with accredited universities.
Accredited online courses offer people a quality education and a life. I do not believe that sitting in a lecture hall adds that much to the learning experience. All of the driving, parking and sitting in class, took away precious time that I believe did not add to my educational experience. All it did was stress me out and leave less time for others. Thankfully I finished my traditional education before my children were born. Once I had a family, distance education became an option and opened up incredible opportunities for me. It is interesting that traditional universities now offer more online courses. The same institutions that had “issues” with online education now provide it. The good news is that everyone is waking up and realizing that online education offers the best of all worlds for those who want it.
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MOOCs have drawn attention to the different requirements of online vs. traditional teaching jobs. I recently watched Dr. Dani Babb’s Udemy presentation titled How to Make Money Teaching as an Online Professor. She said something that I thought was interesting. She had worked as a traditional professor prior to becoming an online professor. When she discussed the job requirements of an online professor, she mentioned that online professors have to deal with students who expect a lot more interaction in the online environment than the traditional one. This is very true. This is also something that I do not think gets enough attention in the media.
There are plenty of articles about how wonderful traditional schools are compared to online schools. However, it has been my experience that online schools provide students with far more access to their professors. This has increased the amount of responsibilities required of online professors. Online professors must:
- Help students learn to think critically
- Guide students through a maze of information
- Help students learn critical information in a shorter amount of time
- Encourage students to form opinions and debate topics
- Provide tools for lifelong learning
While the demands placed on online professors have increased, they may feel like they are being under-valued by the press. Students expect more value. Students want skills that lead to immediate job improvements. This has put pressure on educators. However, this kind of pressure is good because it creates a dialogue for how to improve the online experience.
One of the hardest things I had to do when I moved was to get rid of some of my books. My house was starting to look like a Barnes & Noble. I kept the textbooks I use for my courses and a few others that I found especially useful or interesting. The following list is in no particular order. It contains some of my favorite books that I kept. I often recommend them to my students:
- Emotional Intelligence: Why it can Matter More than IQ by Daniel Goleman – Goleman is one of the main thought-leaders in emotional intelligence. This book is easy to read and explains the importance of emotional intelligence.
- The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work by Shaw Achor – This book included some interesting information about how to be happy. I liked the author’s style. It is entertaining and interesting.
- The 7 Habits of Highly Effective People by Stephen Covey. This book is required reading in many courses. Although some students hesitate to pick up “self-help” books, this one is a classic for good reasons.
- Emotional Intelligence in Action by Marcia Hughes, Bonita Patterson, James Terrell, and Reuven Bar-On. This book is a helpful tool to develop emotional intelligence in teams.
- The Pig That Wants to be Eaten: 100 Experiments for the Armchair Philosopher by Julian Baggini. This strange little book was required reading for a course I taught about foresight. My technology students love it. It is filled with short stories. It is not for everyone. However, it is a book that will make you think.
- Multiple Intelligences: New Horizons in Theory and Practice by Howard Gardner. Gardner’s work in multiple intelligences is an important foundation for anyone studying personality assessments.
- The Effective Executive: The Definitive Guide to Getting the Right Things Done by Peter Drucker. Drucker’s book is often required in management and leadership courses.
- The Bugaboo Review: A Lighthearted Guide to Exterminating Confusion about Words, Spelling and Grammar by Sue Sommer. This is a fun book to teach spelling and grammar.
- Between You and I: A Little Book of Bad English by James Cochrane. This is helpful book to teach grammar.
- Eats, Shoots, & Leaves: The Zero Tolerance Approach to Punctuation by Lynne Truss. This is another fun book to explain the importance of punctuation.
- It’s Not You It’s Your Personality: Skills to Survive and Thrive in the Modern Workplace by Diane Hamilton and Toni Rothpletz. This is a book written by my daughter and me. It explains all of the top personality assessments and helps readers understand how to get along with other people at work.
- The Elements of Style by William Strunk. This is a classic book on how to write correctly. Most authors keep a copy of this.
- On Writing Well: The Classic Guide to Writing Nonfiction by William Zessner. I like how Zessner teaches writers to write in a simple way.
- The Online Student’s User Manual: Everything You Need to Know to be a Successful Online Student by Diane Hamilton. This book will help new and continuing students to be successful in online classes.
- Entreleadership: 20 Years of Practical Wisdom from the Trenches by Dave Ramsey. This book contains a compilation of things that managers or entrepreneurs should know but may have never learned.
- Top 30 Links for the Successful Entrepreneur
- Have Some Fun with Some Common Grammar Mistakes
- The Happiness Advantage: Not What I Expected … It was Better
- Top 10 Companies Code of Ethics and Conduct
- Top 10 Company Mission Statements
- Changing the Way Students Perform Online Research
- Free Way to Determine Personality Type and Job Preferences