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  • drdianehamilton 7:49 am on April 27, 2017 Permalink | Reply
    Tags: Employees, , generations, , , ,   

    Improving Employee Engagement 

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    Employers struggle with a variety of motivation and emotion-based issues with employees. How to attract, engage, and inspire top talent to create winning teams is one of the most requested keynotes.  This is usually combined with some form of addressing generational differences, communication, culture, leadership, teamwork, and personality conflict.  Engagement has been broken down into three parts by Gallup including engaged (13%), not engaged (63%), and actively disengaged (60%).

    Engagement

    With such a large percentage of workers in the category of not engaged, it brings attention to the costs involved with ambivalence.  If workers are not engaged, they do not put forth any extra effort, they are less innovative, less effective at customer service, less loyal, more likely to job hop, and are less productive.  Ambivalent workers are there to get a paycheck, but they are not likely to volunteer for much more.  They may be harder to spot because they are not necessarily unhappy, but they do not feel connected to the organization and therefore, are less concerned about customers, profitability, and safety.  They are more likely to leave, resulting in costly turnover expenses.

    Consider the costs associated with engagement:

    • The U.S. economy loses $250 billion a year to turnover; there is a loss of $30.5 billion just for Millennials
    • Cost of a disengaged employee averages $3400 per $10,000 in salary
    • Engaged companies have a 6% higher net profit margin and grow profits three times faster
    • Managers spend up to 40% of their day dealing with conflict and engagement-related issues
    • Companies with low engagement scores have 32.7% less operating income

    For a complete list of costs involved in engagement, check out 2016 Employee Engagement/Retention Statistics.  There are ways to improve employee engagement. These include:

    • Make engagement a priority
    • Read the SRHM and Deloitte studies for an in-depth understanding of engagement
    • Recognize the importance of understanding emotional aspects of employee behavior
    • Determine levels of engagement to get a baseline
    • Meet with employees and teams to open a dialogue and develop trust
    • Have engaged employees mentor those who are not engaged
    • Determine if employees are in jobs that match their preferences and skills
    • Examine feedback, respect, and recognition employees receive – the number one driver of engagement is recognition
    • Link compensation to engagement

    Engagement may vary based on generations and length of service to the company.  As Millennials become the largest group in the workplace, it behooves leaders to learn more about how to attract and retain this group.  They do not require long, detailed-recognition, but frequent notifications that they are doing well and are on track may be very important to their emotional commitment.

    Engagement2

    Leaders should recognize that the way people work must be evaluated. The days of 8 to 5, no flexibility, and yearly performance reviews are no longer the norm.  People require frequent recognition and feedback.  Leaders who schedule time for feedback will be the ones who reap the rewards. Now that 40% of global workers are remote, it is important to find new ways to connect and to empower people to work virtually.  The successful leaders will begin by hiring the best people, monitor their outcomes, and continue to provide feedback, respect, recognition, and support.

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  • drdianehamilton 5:49 am on February 14, 2017 Permalink | Reply
    Tags: , Conflict, , , generations, , ,   

    Managing Millennials Requires Understanding Their Values 

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    Millennials are one of the most misunderstood generations, which has led to frustration in the workplace.  With so many generations working together, it is not unusual that there would be some conflict. The biggest issues have revolved around the clash between Boomers and Millennials.  With varying views on political and leadership issues, as well as differences in the frequency at which they embrace technology, conflict management has become a top concern for many leaders.  Part of learning to manage this unique generation includes understanding and embracing their values.

    The Forbes Mentor Week presentation, “The Future of the Workplace” focused on what will happen when Boomers finally retire, and Millennials take the wheel.  This presentation addressed some myths and facts about Millennials.  In addition to the information provided there, here are a few more Millennials statistics that may be surprising:

    • Millennials are now the largest living generation
    • Millennials make up more than 25% of the U.S. workforce
    • Nearly half of business to business researchers are Millennials
    • Millennials are among the strongest advocates of business
    • Millennials’ top issue that concerns them in business is education (including skills and training)
    • Millennials’ loyalty to employers remains low with many anticipating leaving jobs within 2-5 years
    • Although they embrace technology, 40% believe it poses a threat to their employment

    Millennials want to experience engagement at work.  For this group, engagement requires that they have a sense of belonging.  To meet this need, leaders must clearly share their vision, to obtain their cooperation.  Millennials must feel valued; therefore, it is critical that leaders show them respect and reward them for their efforts.  In research by Zemke, Rains, and Filipczak, the authors found that Millennials had nine more frequent requests. These included:

    • Help us learn
    • Believe in us
    • Tune on to our technology
    • Connect us
    • Let us make it our own
    • Tell us how we’re doing
    • Be approachable
    • Plug into our parents
    • Be someone we can believe in

    Part of being successfully in meeting their requests is to provide timely and detailed feedback.  Millennials like to receive feedback more frequently than past generations.  They like to meet privately and learn about their performance immediately after, with concrete observations.  They do not mind hearing they need to improve, but they will want to have specifics on how to accomplish that.  To ensure proper training occurs, managers should vary the way in which they present information. Millennials are avid learners and like to get their information through technology.  Allowing for workplace flexibility may be critical to Millennials staying with their employer.  Flexible working conditions are linked to improved productivity and engagement in this group.  By offering flexibility, employers have found that it has encouraged their sense of accountability.   By demonstrating to Millennials that leaders appreciate their values, they will have a better opportunity to lead this group in a way that meets their unique needs, leading to improved engagement and productivity.

    Please click on the following link to take a Generational Engagement Survey.

    About the Author:

    Dr. Diane Hamilton is a speaker, educator, and the co-author of It’s Not You, It’s Your Personality and award-winning speaker at DrDianeHamilton.com.  She is a former Editor in Chief at an online education site and has written for several sites including Investopedia.  Dr. Hamilton has spoken for top companies including Forbes about topics including leadership, engagement, emotional intelligence, and generational conflict.  If you would like to learn more about these issues, you can sign up here: Contact.

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  • drdianehamilton 7:57 am on November 11, 2011 Permalink | Reply
    Tags: , , , , , , generations, , , , , ,   

    Impact of Boomers Working Past Retirement Years 

    As people are living longer and the age for receiving social security payments is extended, baby boomers have found that they are working well into what used to be considered retirement years.  USA Today reported, “The Associated Press-LifeGoesStrong.com poll found a baby boom generation planning to work into retirement years — with 73% planning to work past retirement, up from 67% this spring. The poll involved online interviews with 1,095 baby boomers.” According to the Examiner, “boomers are likely going to work five to 10 years longer before retiring.”

    There are currently 77 million baby boomers.  This group has found it difficult to retire because “41% of boomers said they are expecting to have to scale back their lifestyle in some way in retirement and 31% believe they will struggle financially.”

    Having a lot of baby boomers in the workplace has had an impact on the post-boomer generations.  In the article Millennials Hoping for Boomers to Retire, it was noted that many people who used to retire in their 60s are continuing to work, making it harder for Millennials to find employment.

    There are currently four generations coexisting in the workplace. These 4 generations include:

    World War II Generation (aka depression babies) – Those born prior to 1945

    Baby Boomers – Those born 1946 to 1964

    Generation X – Those born 1965 to 1982

    Generation Y (aka the Millennials) – Those born after 1982

    Baby Boomers represent the largest segment of the American work force.  However, millennials will be replacing the baby boomer group soon.  According to Harvard Business Review /HBR.org, “The makeup of the global workforce is undergoing a seismic shift: In four years Millennials—the people born between 1977 and 1997—will account for nearly half the employees in the world. In some companies, they already constitute a majority.”

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  • drdianehamilton 1:22 pm on August 9, 2010 Permalink | Reply
    Tags: , , , generations, , Millennials Quiz, , , ,   

    How Millennial Are You? Take The Quiz 

    Check out this interesting quiz by clicking here.   It  is only 15 questions long and lets you know if you fall into the Silent, Boomer, Gen Xer, or Millennial category of personality type.  The higher your score, the more you have in common with the Millennial generation. They define Millenials as those born after 1981, Gen Xers are those born between 1965-1980, Boomers are those born between 1946-1964 and the Silent Generation are those born between 1928-1945.   At the end of the quiz, check out the report about Millennials

    In our book about personalities, Toni Rothpletz and I wrote about how to get along with this generation. 

    Pew research found:

    Millennials Less Religiously Active Than Older Americans

    A decline in blogging among Millennials but a modest rise among adults ages 30 and older.

    Members of the Millennial generation also give generally high marks to societal changes such as the greater availability of green products and more racial and ethnic diversity.

    To get the full report click here:  Millennials will make online sharing in networks a lifelong habit

    About the Research

    America’s newest generation, the Millennials, is in this coming-of-age phase. Who are they? How are they different? How are they being shaped by their moment in history? And how might they reshape America in the future? The Pew Research Center sets out to answer these questions in a yearlong series of original reports that explore the behaviors, values and opinions of today’s teens and twenty-somethings.

    Read more about the Millennials

    Download PDF file of the Study Results by clicking here.

     
    • Toni Rothpletz 4:40 pm on August 10, 2010 Permalink | Reply

      I scored a 96!!

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