Millennial Student Entitlement Issues

The word Millennials is used to describe adults born between the years of 1980 and 2000.  They are also known as Generation Y.  Jean Twenge, author of Generation Me explained Millennials tend to be more self-focused and may expect to receive a lot of recognition. Sixty Minutes aired an interesting story titled The Millennials are Coming.  In this show, they explained how this younger generation expects good things and expects them with little effort. I have noticed that this sense of entitlement has carried into the online classroom setting.

Most of my students are very respectful. They follow directions.  They ask questions with the proper tone.  However, there are a few that are more demanding.  Although I have not formally studied the age group of the students who demonstrate issues with entitlement, I have noticed that my older Baby Boomer students seem to demonstrate more respect.

Some students become frustrated with expectations as they enter higher level programs.  Some of my students have managed to get through their undergraduate program with poor writing skills.  If I make comments about things that they need to work on for future assignments, some of them become upset or angry.  It is as if they expect to receive an A with very little effort.  They may make comments that express their indignation that I would even suggest that they might write “a lot” as two words, or indent a paragraph per APA guidelines.  I might even receive a note from them about how other professors did not mark down for certain things.

I do not take that many points off for writing or APA-related issues. I teach business-related courses and should not have to make grammar or structure my main focus.  What is interesting to me is that their anger does not seem to be about the score received as much as the fact that I have pointed out something they have done incorrectly.

Many students tell me that professors do not insert comments on their assignments. Perhaps that is why some of them react the way they do.  However, it seems to me that a graduate-level student should write at a graduate level.

Based on the reaction I get from the younger students, I often wonder if some professors “let things go” in order to keep the peace.  I have spoken to other professors who perform peer-reviews and deal with conflict resolution.  They have told me that students will complain about many little things.  If students complain, professors must respond, and then that creates more of a hassle for them.

The squeaky wheel may get the grease. If professors do not want to tell students the truth, for fear of reprimand, they may just let things slide.  My concern is that younger students’ entitlement issues have made them complain too easily and kept them from developing important skills.

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Advantages of Peer Interaction in Online Learning

One of the most important ways students learn in online courses is through peer-to-peer interaction.  In my experience with traditional classrooms, there were far more lectures and much student involvement.  The professors spoke “at us” in traditional courses. In online courses, there is more of a group discussion. Students receive the professor’s perspective as well as viewpoints from every student in the course.  In my opinion, this makes for a much more interesting and interactive classroom.

Not all students are fans of lecture-based learning.  MOOCs may experience high dropout rates due to their lecture-based format. According to the article MOOCs: Will Online Courses Help More Students Stay in School, “Critics of MOOCs are quick to point out their low completion rates (fewer than 7% of students complete the courses on average). They also note that the courses take the ineffective lecture format and make it the primary mode of learning.”

The types of online courses I have taught rely very little, if at all, on lectures.  The courses include more peer interaction and written assignments. The peer interaction revolves around discussion questions.  There are usually at least two discussion topics posted each week.  Students must respond to the initial question and respond to their peers’ postings as well.  This requires students to address the question, discover other students’ perspectives, and develop critical thinking skills.

Students’ responses to their peers must include substantive comments and well-constructed follow-up questions.  These questions often develop the conversation and create a dialogue.  Every student can see these discussions.  Every student can interject their comments.  It creates a pool of information that would not be provided to students in a lecture hall.  It allows for much more depth to the exploration of the topic.

In a traditional course, the professor may give their insight and opinions about a topic.  In an online course, this is possible as well. What is different is the amount of interaction required by the students.  Granted, things may have changed since I took traditional courses in the 80’s.  However, based on what I read and what I hear from my students, traditional college courses have not changed that much.  I believe that is why there is such an interest in MOOCs.  They add a new dimension that traditional courses have lacked.  However, MOOCs may not provide the peer interaction is the same way that regular online classes can.  The reason for this is due to the number of students in class.  MOOCs are massive.  Most online courses I teach include fewer than 20 students. When there are too many students, the discussions become overwhelming and no one takes the time to read all of the postings.

The best part of peer interaction is that students can learn from everyone’s experiences. Many online students have had decades of experience. This provides a wealth of knowledge that may be added to the professor’s perspective.  This allows everyone, including the professor, to garner important insight.

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Online Student Safety and Behavioral Issues

The online classroom may make it easier for students with personality problems or even mental health issues to go undetected.  It may provide a false sense of security for some students who make friends with other students who may appear to be well.  However, in any online situation, it is wise to look for some behavioral signals that may indicate some problems.

I have had students who ignore netiquette, aka rules of proper behavior in the online classroom. I have had a few students who concerned me to the point that I believed, for safety reasons, I had to report them.  Although I have not had this happen often, it can be frightening for innocent students who get bullied or are provoked by these behaviorally-challenged students.

I recently had a student send me a note that she felt uncomfortable by certain wording that another student used in class.  She asked me to ask the student to refrain from using what she considered profanity.  Although this “profanity” may have seemed very mild to some of the other students, it bothered her.  It is important for students to realize that everyone may not be comfortable with certain words.

In the Wall Street Journal article When Social Skills are a Warning, the author explained that it may be important to look for social skills that may indicate a warning of behavioral issues. Instructors and fellow students might be able to detect some early signs that are symptoms of problems like social indifference, lack of empathy, and inappropriate behavior.  Some students do not recognize when to “back off” in discussions.  In the article, the author explained how our brains are set up differently. “Some networks act as emotional brakes and others as the gas.  Everyone has a different balance of these networks, which contributes to our personalities, emotions and behaviors.”

When students notice something that makes them feel uncomfortable, they should report it to their professor or counselor.  Many students are harmless and just do not realize how they may come across to others.  The problem is that there have been incidents that make the news that scare people.  These past tragedies may help to make people more aware of the importance of recognizing behavior.

Just because there is a computer screen between students, does not mean there is no danger.  Some students connect in online chat rooms.  Sometimes they exchange email and telephone numbers.  Just because a student is in an online college classroom, it does not ensure that this person is harmless.  In online, just as in traditional courses, there will be some students who have behavioral problems.  It is important that students do not let their guard down too far due to a possible incorrect assumption that all students must be normal.  I do not want to squelch the college connection experience. It is just important to remember that people may have issues whether they are in a traditional or online location.  Students should be just as vigilant about their safety in an online class as they would be in any other situation.

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What to Expect in Online Doctorate Degree Courses

As a doctoral chair, it is my responsibility to help guide students through their doctoral dissertation process.  In order to receive a doctorate through online courses, there is a series of courses that students take prior to the time they begin writing the proposal for their dissertation.  Each online program varies to some degree.  Based on the two programs I have either taken or taught, I can say that they were pretty similar.  The following is what students might expect from an online doctoral program.

Students must first complete a series of online courses that address their field of study. For example, I received a degree that is titled: Doctor of Philosophy in Business Administration with a Specialization in Management.  That means that those initial courses included a specific focus on business management.  Some students may combine their Master’s with their Doctorate.  Assuming that students have already taken the thirty or so credits required for a Master’s degree, there may be another 10 or 15 courses required in the field of specialization. In this case, it would be to study business management.  These courses are not that different from taking graduate-level classes.

After finishing those courses, students begin taking courses that are more specific to the proposal and final dissertation.  It is difficult to state how many courses may be required at this point. Some students require fewer courses than others based on how much work they complete within the scheduled time for each course.  I have had some students make it through the dissertation in the process by taking only three dissertation courses.  Others may take a dozen or more courses to finish.  It depends upon how much students have done on their own prior to beginning the doctoral courses, how quickly they work, and the type of research they do.

The steps in the doctoral process include writing the proposal (which describes how the study will be performed, aka chapters 1-3 of the final dissertation), obtaining proposal approval, doing the research, writing the final dissertation (updating Chapters 1-3 and writing Chapters 4-5), obtaining approval for the dissertation, defending the dissertation in an oral presentation, and finally having the doctoral chair, doctoral committee, and dean give a final seal of approval.

The hardest part generally seems to be writing the proposal or the first three chapters.  This is difficult because students have to learn how to write in a very specific and scholarly way.  There are templates that may provide helpful information regarding alignment, content requirements, and formatting.   Students work very closely with their chair during this time.  Students must also have at least two committee members.  Some schools, like the one I attended, required an additional outside member to review the dissertation.  All members of the committee must have a doctorate.

Students usually work strictly with the chair until Chapters 1-3 are ready to submit. At that point, the committee looks at the work to give input and make suggestions.  After all adjustments are made, the proposal goes through several stages of approval.  Students may need to submit more than once if there are changes requested. This is commonly the case.  Once the proposal is approved, students can perform the study, and eventually write the last two chapters that describe the results.  This final document goes through the chair and committee approval process again, and eventually must meet with the dean’s approval.  The last step is for students to defend the dissertation in an oral presentation.  Usually that is the easiest part of the process because students know their study inside and out by that time.  It takes some students just a few years to go through the process.  Others take much longer. Some never finish.  It is a very difficult process.  However, in the end, it is worth it.

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Play Free Social Games To Finance College Tuition

Grantoo is a startup company that is designed to allow college students to use free game playing to help fund their education.  Grantoo’s tagline is “Why Pay For College When You Can Play For It?”  According to Mashable, the co-founder of Grantoo stated, “Students are playing social games a lot so we want to make it useful to them by turning something that’s a distraction or a waste of time into something that’s positive. We want to promote philanthropy at an early age, introducing students at no cost.”

Grantoo’s games include:  Wordy Bird, Grantoo Hold ‘Em, and Quiz Night.  Students can “play their tuition bill.”  Companies can sponsor tournaments through donations.  This is good for the corporate image and helps students at the same time. Mashable stated, “All of the money companies donate goes toward the combination of philanthropy and college grants for students, according to the ration determined by the game winners. Grantoo generates its own operating cost through on-site advertising.”

Grantoo partners with colleges and corporate sponsors.  Students can take their money to pay for college expenses and can pledge a percentage of winnings to a favorite philanthropic cause.  This unique gaming platform is free.  According to Grantoo’s site, “Students spend hundreds of hours per year on casual games – Grantoo’s network goes beyond entertainment. Here, you can turn your gaming hours into financing your education. In addition, your success is directed towards meaningful social contributions.”

For more about Grantoo, check out the following video:

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Student Help Page

A Day in the Life of an Online Professor

Today’s Ask Dr. Diane Question:  I noticed you work for a lot of universities.  I’m considering working for several universities as well and I am curious what is your typical day like?

Answer:  My days vary, based on how many classes I teach.  I like to teach between 10-15 courses at a time.  I also serve as chair for 10 doctoral students and work on 5-10 doctoral committees.  Additionally I take courses to keep up with technology, education, etc. A typical day usually includes about 8-9 hours of grading papers, providing feedback, responding to discussions/emails, guiding doctoral students with dissertations, and developing curriculum.

I usually look at one school’s information at a time. However, I may have several school sites open at once, if my computer or the site is running slowly.  It helps that schools have different due dates for assignments.  For example, one school may require a “deliverable” or an assignment to be due on Mondays.  Another may have assignments due on Fridays, etc.  Usually it works out that all of the big assignments are spread out over the week.  However, most of them have discussions going on that I respond to on a daily basis. I will go to a school’s site to handle all email, questions, discussion responses, and grade any submitted assignments.  I do the same for the next school, and so on, until I have responded to every single item.  I do not stop working until everything is graded.   Most schools allow instructors a week to grade papers. I do not like to make students wait. If someone has submitted an assignment, I grade it as soon as I log on that day.

On weekends, less homework seems to be assigned, so I work less hours.  I probably work around 3-4 hours a day on Saturdays and Sundays.  I do not usually take any days off, but that is not required. Schools usually require 5 or 6 days of work per week.  The nice thing about working as an adjunct is that you can decide how many courses you can handle. You can start off  with just a few and add more if you find you have the time.

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Checklist for Writing the Perfect College Paper

Professors may assume that students understand the basics when it comes to writing college research papers. In reality, many students are frustrated by all of the requirements.  There are not a lot of easy checklists that put all of the requirements into one location. The following checklist should be used as a helpful guide to help college students write a well-researched and properly presented paper.

Write in introduction/body/conclusion format

• Introduction – The first paragraph introduces what will be included in the paper.  It is a good idea to have the first sentence of the first paragraph include a hook to interest the reader.  Students should list a few sentences that summarize the main topics that will be addressed in the paper.  In this example, assume that three things will be covered based on the assignment requirements. End the introductory paragraph with the thesis statement.
• Body – The body is where the three things, required for the assignment, are addressed. Students should start each paragraph with a topic sentence. Students should write a few sentences about that topic.  Students should end that paragraph with a transitional sentence that leads into the next topic that will be addressed in the following paragraph.  This process should be completed for all paragraphs until the last paragraph.
• Conclusion – The last paragraph may begin with something like, “In conclusion”.  This last paragraph will sum up the three topics addressed. The last sentence should restate the thesis statement listed in the introduction, and end with some sort of final prediction or conclusion.

Write in complete paragraphs – Paragraphs should ideally contain between 4-8 sentences.  Students often make the mistake of writing in incomplete paragraphs or overly long paragraphs.  Click here for more information about paragraph structure.

Avoid run-on sentences – Sentences should not be overly complex.  Students should check how many times the word “and” is used.  This may signal a run-on sentence.

Write in APA format – Set up papers that include a title page, double-spacing, indented paragraphs, page numbers, correctly cited sources, etc. per APA.

• Click here for an example of an APA paper.
• Click here for more help with APA.
• Click here for a site that makes citing easy.
• Click here for example papers, research and documentation help

Research the paper through the school’s library – Students often make the mistake of researching through the use of Google or other popular search engines.  Students may also make the mistake of relying on sources that are less than scholarly. Sites like Wikipedia may offer some good information but they are not considered reliable or scholarly sources for research papers.  Students should use the school’s search engine, located in the online library.  Students should click the box that searches for scholarly, peer-reviewed journals to ensure the sources are appropriate.

Cite consistently and correctly throughout the paper – Students often make the mistake of thinking they are story-telling when they should be demonstrating research.  Students should get into the habit of paraphrasing rather than listing direct quotations.  Students should avoid patchworking.  Students should not make the mistake of listing references without citations. This is a common mistake.  Research papers require both citations AND references.  Students should also not make the mistake of simply ending a paraphrased paragraph with (author last name, year) to cite all information covered in the paragraph. This is also a common mistake and can be considered plagiarism.  Every sentence of paraphrased work requires the author and year information.  Click here for information about how to cite.

Submit the paper to TurnItIn – Many schools offer TurnItIn’s plagiarism checker.  This is an excellent tool that is helpful to both the students and the schools. Students should get in the habit of submitting his or her papers through this software program to insure that they are not inadvertently plagiarizing information.

Check narrative mode – Many courses do not allow students to write in first person.  If this is the case, students should not refer to themselves.  Students should look for words like I, we, us, me.  These words should not be included if the paper does not allow first person.

Check Word document format – Students often overlook the settings in the Word document.  Students should be sure that the font, margins and settings are correctly set to APA requirements.

• Click here for help with removing extra spaces between paragraphs.
• Click here for help with page numbers and headers.
• Click here for an example of an APA paper.

Check spelling and other miscellaneous issues – Students should read the final draft more than once. Even if everything seemed OK in the paper, it is a good idea, for students to read it several times to look for small errors.  Students should check for spacing issues.  Students should also check that there are two spaces after periods per APA.  Students should spell-check the document to be sure all spelling issues are resolved.

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Doctoral Dissertation: Proposal Approval Checklist

In the years I have spent as a doctoral chair, I have read many excellent proposals and final dissertations.  Writing a dissertation takes a great deal of patience and time. Some students may become frustrated if he or she believes that the process takes longer than anticipated.  To avoid a lengthy proposal approval process, the student should spend time going over some common mistakes.  Although each school may have different requirements, the following checklist may be helpful to the doctoral learner prior to submitting his or her proposal for review.

Common Errors	Place X to Signify Compliance
All Required Forms Are Included
Note That Data Will Be Saved 3 Years Then Destroyed
Paragraphs Must Contain At Least 3 Sentences
Any Defined Words Must Include A Citation
85% Of References Must Be Less Than 5 Years From Proposal Date
All Sections Are Listed In Proposal
References Are In APA Format
Submit to TurnItIn Or Plagiarism Checker
Submit To Editing Software Or Editor
Submit To Statistician If Necessary
Two Spaces Are Required After Periods
Design Is Carefully Described
Clarity – Person Reading Proposal Could Perform Study If Necessary
No Personal Opinions – All Conclusions Substantiated
The Word “Proposed” Is Listed Before Referring To Proposed Study
No Use Of The Wording “The Researcher” To Refer To Writer Of Proposal
No First Person References
No Fluff Words Including:  However, In Addition, Therefore, Etc.
Proposal In Future Tense; Will Change To Past Tense After Study
What Others Have Written In Past Tense
Long Tables Should Be In Appendix
Long Citations Cannot Be On Two Separate Pages – Must Be On One
No Slang Is Included
Use Words “Which and That” Correctly
There Should Not Be Any Tracking Changes Left In Document
Headings Must Be In APA 6th Format
Chapter 1 Must Start On Page 1
Proposal Author’s Name Must Be Listed And Current Month/Year
Watch Use Of The Word Randomly (Be Specific)
No Anthropomorphisms Should Be Used
Watch Implying Causal Relationship If None Exists
Do Not Make Predictions
Multiple Studies In Parentheses Require Names In Alphabetical Order
Avoid Vague Statements Like Something Was “Poor”
Articulate How Participants Were Selected
Articulate What Was Done To Reduce Researcher Bias
Do Not Use Vague Terminology Like “Others”
United States Is U.S. And Not US
1980s Should Be 1980s And Not 1980’s
Stick To One Subject Per Paragraph
Do Not Write In Contractions (Do Not Is Correct – Don’t Is Not)
Do Not Have Back to Back Charts With No Explanation
Use He or She Rather Than They To Define Subject
Be Sure All Chapters Include A Summary
Target Population And Sample Is Clearly Described
Hypotheses May Be Numbered And Supported By Narrative
Choice Of Method Is Clear And Substantive
Punctuation Should Be Inside Of Quotation Marks
Collaborative Institutional Training Initiative (CITI) Is Completed
Checklist Should Be Provided To Doctoral Chair
Application Should State If Exempt and Why

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Top 5 Secrets for Online Student Success

Online education is growing at a pace that far exceeds general education enrollment.  Because of the popularity of online learning, many traditional universities are offering online courses.  Forbes recently reported that MIT will soon offer free education for everyone. With all of the online options available, students may be confused as to where to go for helpful information.  There are plenty of sites available to help online students find schools, locate loans and even determine majors.  What is not as readily available is information about how to be a successful online student once he or she is enrolled.

The following is the top 5 list of things that can help the new online student succeed once they have already chosen their school and major.  Click on the blue links for more information about each topic:

1. Learn Goal Setting – Read about setting S.M.A.R.T. goals.  The acronym stands for Specific, Measurable, Attainable, Relevant (sometimes also Results-Based), and Timely (or Time-Bound).  Students should set S.M.A.R.T. education goals. Those that neglect to do this may find that it takes them longer to graduate, while they waste time and money.
2. Learn Tools Offered – Most online universities offer some extremely helpful writing, editing and plagiarism-checking tools.  The school’s online site may also have helpful tutorials to explain how to use the software (also known as the platform) that delivers the classroom information.  Learning how to navigate in the online classroom may take a little time.  However, after taking the first class, many students feel more confident in their navigating abilities.
3. Use the School’s Library – Students may forget that their university has an online library.  It is important that students do not get in the habit of searching for information using Google, Yahoo! and other similar engines. A well-written paper is supported by peer-reviewed articles.  These may be easily found using the school’s search engines located in their online library.
4. Learn APA – APA stands for American Psychological Association.  For college students, APA refers to the format in which papers should be written.  While APA may seem daunting to the new learner, there are some very useful examples of APA papers online that can help explain the requirements.
5. Learn How to Cite – Professors often require students to cite research in his or her papers.  Most often they must cite in APA format.  There are some helpful sites to help students learn how to cite correctly.  Students must also learn how to paraphrase, include in-text citations and avoid plagiarism.

Click here for more useful tips about how to be a successful online college student.

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Site Makes Citing Easy

Citation Machine is a website that helps students learn how to format citations and references. According to the site, “Citation machine helps students and professional researchers to properly credit the information that they use. Its primary goal is to make it so easy for student researchers to cite their information sources.”

The site also includes a “most cited today” section where it displays some of the most recently cited websites and books.

A student can simply put in a site and author information and it will give the appropriate example of how to cite that information within their paper in APA or MLA. If the student has the ISBN number, it is even easier.

The following example shows how entering the ISBN can return APA citation results.  First enter the ISBN.

Then hit submit.  That will pull up a page that looks something like this.

Click “Make Citation” and it will create the biographical citation information for the reference page as well as the in-text citation information that will look like this.

Note that I did not enter the publisher or publishing city information in the prior example.  This led to a citation that is lacking that information.  I purposely did that to show that if information is left out, the results may not be perfect.  Although the in-text citation information is correct here, the reference page information is missing the publisher and location.  Be sure to double-check that all appropriate information is input or the output may not be correct.

If you do not have the ISBN, you can enter the information you do have.  Note that on the left side of the screen, the site gives you choices of books, articles, journals, blogs and more.  Click on the appropriate source and enter the information that you have.

Although this system is not fool-proof, it can be a helpful instrument in guiding students regarding APA or MLA citation and reference formatting.

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